Welcome to The Dyana – thedyana.in and its affiliates provide their services to you subject to the following conditions. If you visit or shop at thedyana.in you accept these conditions. Please read them carefully. In addition, when you use any current or future thedyana.in service or visit or purchase from any business affiliated with thedyana.in whether or not included in the thedyana.in Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

PRIVACY

Please review our Privacy Policy, which also governs your visit to thedyana.in, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit thedyana.in or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of thedyana.in or its content suppliers. The compilation of all content on this site is the exclusive property of thedyana.in all software used on this site is the property of thedyana.in or its software suppliers.

TRADEMARKS

Any violation, illegal or unauthorised usage of our trademarks, whether registered or under registration, will be liable for legal action.

SITE ACCESS

thedyana.in grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of thedyana.in You may not use any proprietary information (including images, text, page layout, or form) of thedyana.in and our affiliates without express written consent. You may not use any meta tags or any other hidden text utilizing thedyana.in name or trademarks without the express written consent of thedyana.in. Any unauthorized use terminates the permission granted by thedyana.in. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of thedyana.in so long as the link does not portray thedyana.in its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any thedyana.in logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. thedyana.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. thedyana.in reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant thedyana.in and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant thedyana.in and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify thedyana.in or its affiliates for all claims resulting from content you supply. thedyana.in has the right but not the obligation to monitor and edit or remove any activity or content. thedyana,in takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from thedyana.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

thedyana.in and its affiliates attempt to be as accurate as possible. However, thedyana.in does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by thedyana.in itself is not as described, your sole remedy is to return it in unused condition.

PRICING

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product.

With respect to items sold on thedyana.in, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

If an item correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by thedyana.in.The prices displayed on this site are quoted in Indian Rupees with approx. conversion rate in US Dollars. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.

SHIPPING

We offer FREE SHIPPING for all prepaid orders in India. Cash on Delivery order might attract some additional service fee.

International order shipping charges depend on the greater actual weight or volumetric dimensions of the parcel.

Are there any duties and taxes applicable?

All of The Dyana orders are shipped internationally from our warehouse in Pune, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, the customer will be responsible for paying these additional fees. The Dyana and the courier service takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

Order collection from any of The Dyana retail outlets can be done upon request. Please contact our customer care for further assistance at support@thedyana.in / Call or WhatsApp us on +91 9650039960 / 93114233980 at 11 am – 8:00 pm IST (Monday to Sunday) except all national holidays or email us on hello@thedyana.in

DUTIES AND TAXES

All of The Dyana orders are shipped internationally from our warehouse in Pune, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, the customer will be responsible for paying these additional fees. The Dyana and the courier service takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

EXCHANGES, RETURNS AND REFUNDS

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from thedyana.in is damaged or defective, or if product delivered is different from what you had expected in size or style, Please contact us on thedyana.in to assist you on the same.

No exchange, no refund policy

INTERNATIONAL RETURNS

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at support@thedyana.in within 48 hours of receiving the order.

No Refunds on international orders including duties, taxes and tariffs paid by customer.

SIZING

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

PRODUCT PROPERTIES AND WASH CARE

All of The Dyana products are handcrafted using the finest natural fibers. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products are one of its kind created out of hand processes which involves spinning dying, weaving, and embroidery and dyeing techniques with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity.

All garments have to be dry cleaned as mentioned on wash care instructions mentioned on the website and paper tags,also we would recommended please make note of the instructions while placing the order

COLORS

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.

VARIATION IN PRODUCT

Each piece goes through hand processes like hand dyeing, spinning, cutting, and embroidery making each piece unique in nature, hence no two pieces are similar and there is a slight variation in bespoke (made to measure) orders.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by thedyana.in on an as is and as available basis. thedyana.in makes no representations or warranties of any kind,express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, thedyana.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. thedyana.in does not warrant that this site, its servers, or e-mail sent from thedyana.in are free of viruses or other harmful components. thedyana.in will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

INDEMNIFICATION

You agree to defend, indemnify and hold The Dyana for The Dyana, its respective officers, directors, employees, shareholders, associated entities, agents, successors or assigns, nor any party involved in the creation, production or transmission of this Website harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the site.

APPLICABLE LAW

By visiting thedyana.in, you agree that the laws of India, under the jurisdiction of Pune Court, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and The Dyana for The Dyana or its affiliates.

DISPUTES

Any dispute relating in any way to your visit to thedyana.in or to products you purchase through thedyana.in shall be submitted to confidential arbitration in The Dyana, except that, to the extent you have in any manner violated or threatened to violate thedyana.in intellectual property rights, thedyana.in may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please refer to the other policies on our website. These policies also govern your visit to thedyana.in. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.